Our Staff

Joy DenHouter and Paul Pratico founded SourceOne Insurance in 1994 for the purpose of providing a higher level of insurance consulting services to area businesses. The agency started with three employees and now has a staff of 18 full-time employees and two part-time employees.

Commercial Lines

Joy DenHouter, J.D.

SourceOne Co-Owner
joy.denhouter@sourceoneinsurance.com
260-918-6126 direct

Joy oversees the Commercial Lines, Personal Lines, and Health Departments at SourceOne. She has been in the insurance industry for more than 32 years. After graduating from Notre Dame Law School, Joy began her career as counsel to Lincoln National Corporation and later General Counsel for K&K Insurance Group. In these roles, she gained extensive knowledge about both the property/casualty and health insurance industries.

Paul Pratico, MBA

SourceOne Co-Owner & Commercial Account Analyst
paul.pratico@sourceoneinsurance.com

Paul has been in the insurance industry for more than 36 years.  He has extensive experience in commercial lines coverages.  Paul works closely with all members of the SourceOne Commercial Lines team and is a Premium Recovery Specialist. He will perform an in-depth audit of past workers comp and general liability audits to determine if the charges were correct. If there were overcharges, he will work to recover those amounts for you on a contingency fee basis.

Gabe Monger

Commercial Lines Producer 
gabriel.monger@sourceoneinsurance.com
260-918-6157 direct

Gabe joined SourceOne in August 2017 with seven years of experience in the sales and operations sector of the transportation industry.  Gabe has a very customer-focused mindset and is always willing to go the extra mile to ensure that clients get exactly the type of individual service they need and deserve.

Dustin Daniels

Commercial Lines Producer 
dustin.daniels@sourceoneinsurance.com
260-918-6146 direct

Dustin joined the SourceOne team in January 2021.  Dustin has 10 years of sales and customer service experience. The thing he says he loves most about his job is getting to know our clients and helping them understand the importance of properly ensure their business.

Tina Balkema, CIC

Account Manager
tina.balkema@sourceoneinsurance.com
260-918-6150 direct

Over 30 years of insurance industry experience.  Tina joined SourceOne in September 2015 after relocating to Fort Wayne from Washington State.  Her work experience is as diversified as the insurance industry.  She has been a Certified Insurance Counsel for 13 years.

Diana Herriott, CIC

Account Manager
diana.herriott@sourceoneinsurance.com
260-918-6152 direct

Over 30 years of insurance industry experience.  Diana joined SourceOne in 2015.  She has been a Certified Insurance Counsel for 18 years.

Cari Sweetheimer

Small Commercial Account Manager
cari.sweetheimer@sourceoneinsurance.com
260-918-6155 direct

Cari joined SourceOne in February, 2017. She has been in the insurance industry for over 20 years. Cari has worked on both the carrier side and agency side of the desk and understands how both sides operate, giving her an advantage in communicating the coverage needs of her clients.

Mindy Zielke

Account Manager
mindy.zielke@sourceoneinsurance.com
260-918-6156 direct

Mindy joined SourceOne in November, 2018 bringing over 20 years of insurance experience.

Bob Washburn, CPCU, ARM

New Business Development
bob.washburn@sourceoneinsurance.com
260-918-6153 direct

Bob joined SourceOne Insurance in January 2017 and has been in the insurance industry for over 30 years. Bob considers himself a student of all aspects of the profession and enjoys helping clients and prospects solve risk management problems.

Personal Lines

Beth McGraw

Personal Lines Manager
beth.mcgraw@sourceoneinsurance.com
260-918-6130 direct

Beth joined SourceOne in 2001 and has over 24 years of insurance industry experience.

Heather Bell

Personal Lines Customer Service Representative
heather.bell@sourceoneinsurance.com
260-918-6134 direct

Heather joined SourceOne in 2016 and has over 10 years of insurance industry experience.

Dawn Buuck

Personal Lines Customer Service Representative
dawn.buuck@sourceoneinsurance.com
260-918-6139 direct

Dawn joined SourceOne in 2017 and has over 12 years of insurance industry experience.

Health

Joy DenHouter, J.D.

SourceOne Co-Owner
joy.denhouter@sourceoneinsurance.com
260-918-6126 direct

Joy works closely with the members of the SourceOne Health Department team and oversees both the Personal Lines and Commercial Lines Departments.  Joy has been in the insurance industry for more than 32 years.  After graduating from Notre Dame Law School, Joy began her career as counsel to Lincoln National Corporation and later General Counsel for K&K Insurance Group. In these roles, she gained extensive knowledge about both the property/casualty and health insurance industries by buying and selling health care entities for Lincoln National and creating new products for K&K Insurance. Her role as reinsurance counsel gave her the ability to work in the self-funded area and assist employers with their stop-loss contracts.

Karla Linvill

Director of Business Development
karla.linvill@sourceoneinsurance.com
260-918-6127 direct

Karla joined SourceOne in 2020 and has over 35 years of insurance industry experience.

Marci Schlotterback

Benefits Account Manager
marci.schlotterback@sourceoneinsurance.com
260-918-6114 direct

Marci joined SourceOne in 2018 and has over 25 years of insurance industry experience.

Carol Johnston

Customer Service Specialist
carol.johnston@sourceoneinsurance.com
260-918-6118 direct

Carol joined SourceOne in 2013 and has over 10 years of insurance industry experience.

Natasha Arntz

Benefits Account Manager
natasha.arntz@sourceoneinsurance.com
260-918-6175 direct

Natasha joined SourceOne in 2018 and has 20 years of customer service and hospitality experience.

Erika Bond

Client Service Specialist
erika.bond@sourceoneinsurance.com
260-918-6115 direct

Erika joined SourceOne in 2016.

Accounting

Carol Johnston

Accounting/ Customer Service Specialist
carol.johnston@sourceoneinsurance.com
260-918-6118 direct

Carol joined SourceOne in 2013 and has over 10 years of insurance industry experience.

Lisa Wolfcale

Commercial Lines Customer Service Representative
lisa.wolfcale@sourceoneinsurance.com
260-918-6140 direct

Lisa has been with SourceOne since 2013 and has experience in both the commercial lines and personal lines insurance areas.